Get Hired Faster, Get Deposits Faster—with Sweeten Secure Pay

Secure Pay is a payment tool that makes you more competitive

Info graphic on marble tiling indicating the secure pay feature

Sweeten Secure Pay makes it simple to get hired faster by your Sweeten client. You send requests right from your Sweeten Secure Pay dashboard. Funds transfer securely and directly to your bank account, in 1–2 days, with no payment fees.

Why you’ll love Sweeten Secure Pay:

  • Economy—no payment fees, even for credit cards
  • Speed—funds are available in your account in 1-2 business days. You’ll see immediately when funds are on the way and will get paid faster.
  • Competition—get a winning advantage over GCs who don’t accept Secure pay. And GCs who don’t accept cards.
  • Transparency—get a clear overview of your deposit status and history
  • Efficiency—request deposits right from your dashboard. Clients can see your request and pay immediately.
  • Privacy—Sweeten can’t see or store your financial information

Frequently Asked Questions

How do I get my deposit through Sweeten Secure Pay?

You’ll send a deposit request, straight from your Sweeten dashboard. The client will get an alert to review the request. It’s just one step for them to approve payment.

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How long will it take to get paid?

You’ll get notified immediately when your client has approved payment. This lets you know funds are on the way. Funds will be available in your bank account in 1–2 business days.

Are there any fees for using Secure Pay? What about credit card fees?

You pay no transaction fees, even on credit card payments.

How do I know when the client has paid?

You’ll get a notification by email when the client approves a payment. You’ll also see payment status on your deposits dashboard.

How is this faster than a paper check or cash?

– Clients can respond much more quickly to your deposit request—they pay digitally, right from their Sweeten dashboard, with a few clicks. In addition to convenience, Secure Pay offers them the confidence of a trusted 3rd party payment network. They’re less likely to hesitate.
– Payments through Secure Pay clear faster than a check, and don’t require mailing or in-person delivery.
– As far as cash, homeowners are unlikely to keep enough under their mattresses! No one likes the danger and inconvenience—and the lack of financial protections—of procuring and delivering thousands of dollars in cash.

How does Secure Pay give me a competitive advantage?

71% of homeowners on our platform have said that they’d prefer to be able to pay digitally, directly through Sweeten’s platform. 78% said they’d prefer to pay by credit card. You’ll get badges on your profile showing that you take Secure Pay for credit cards and ACH, which will distinguish you from firms that don’t.

How does Secure Pay build trust with clients?

Homeowners are often afraid that contractors will run off with their money. Paying through a trusted 3rd party fosters confidence and peace of mind.

Can I use Secure Pay to receive all renovation payments?

Right now it’s only available for deposits, to get you hired and started as quickly as possible. But we’re working on making it available for all payments. Stay tuned!

Does Secure Pay create additional steps in my process?

You’ll be paid directly by the client. Sweeten saves you the headache of having to open up an account with a payment processor, negotiating a rate with them, and paying a fee for each transaction. By being a part of the Sweeten network, you get access to this free service.

Do I need to have a signed contract before requesting a deposit?

Yes, for now—you’ll need to upload a signed contract to Sweeten before you have access to Secure Pay. In an upcoming release, we’ll allow you to request deposits earlier, so you’ll have the flexibility to use the deposit as part of the contract signing process.

How does this work with Quickbooks?

As long as the bank account linked to Secure Pay is the same account linked to Quickbooks, you’ll see deposits come through as you would any other ACH payments.

Why should I trust the safety and privacy of Sweeten Secure Pay?

Payments are handled by our trusted 3rd-party banking partners, Stripe and Dwolla. These are leaders in the financial industry, with rock-solid reputations for privacy and data security. Your transactions and financial information are protected by the highest level of end-to-end encryption. Sweeten cannot see or store any of your financial information.

Does Sweeten’s fee get deducted automatically?

Absolutely not! You’ll continue to receive a separate invoice that you can pay by ACH or credit card within 30 days.

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