Frequently Asked Questions
Sweeten helps homeowners make sense of the home renovation process -- we are your personal renovation matchmakers! Tell us what you're looking to accomplish in your home and we'll introduce you to a selection of experts who have the right skills for your renovation, at your budget, and who are interested in and available for the job. All Sweeten expert matches are pre-screened members of our invite-only Sweeten Network.
No, Sweeten is much more than a list! At Sweeten, we actively customize expert matches for homeowners and business owners based on specific renovation criteria, and we provide customer support and online tools to make sure that each posted renovation represents a viable renovation plan with a realistic budget and timeline. From matchmaking through construction, Sweeten team members work closely with Sweeten experts to help them keep renovations on track and moving forward.
Sweeten contractors focus on major home renovations starting at $15,000 and up. To get an idea of what transformative renovations look like, check out this apartment renovation, this kitchen renovation, and this bathroom remodel.
Sweeten is currently matching homeowners with contractors in:
- New York City
- Long Island
- Westchester and Rockland County
- New Jersey
- Philadelphia, Delaware, Montgomery, Chester and Bucks County
- Fairfield County, Connecticut
- Los Angeles Area
- Cook County, Chicago
- Dade County, Florida
- Nashville Area
- Atlanta Area
We're excited to expand to other areas soon! If we do not service your area, you may find the blog useful to document your scope and think about your renovation project.
Each Sweeten expert must pass our rigorous application process before becoming eligible for an invitation to the Sweeten Network. Applicants are screened for characteristics including good communication, commitment to craft and their trade, dedication to customer service, and a transparent working process. This means we see estimates, contracts and communications on our platform.
Nope! Because of the competitive nature of the construction industry, Sweeten experts can't afford to be any more expensive than their competitors which include other Sweeten experts as well as other local professionals who are not part of the Sweeten Network.
Sweeten experts are awesome, so we definitely recommend working with them! However, you are under absolutely no obligation to do so.
Sweeten is completely free to renovating homeowners and business owners, however, we receive a small commission from Sweeten experts on any renovation awarded to them.
Just like the saying, 'home, sweet home'--we're here to help you Sweeten your space, whether it's a home or business!
Using the Website
Yes - feedback from our community is a central part of making sure you have what you need to select the right expert for your renovation. Every Sweeten expert has a profile page. After you post your renovation and get your potential matches, you can view information about each expert, check out photos from renovations they have completed, and read reviews from past clients, all on the expert's profile page, before deciding to approve the match.
Sweeten experts must maintain consistently positive reviews to remain part of the Sweeten Network, so we collect regular feedback from homeowners who use Sweeten to help us keep our network strong.
Sweeten will provide you with a unique set of matches for each renovation you post, however, in most cases, multiple renovations in your home can be done most efficiently by just one Sweeten expert. So, it's generally best to condense your renovations into a single post, using the most significant portion of your renovation as a starting point. Specify the extra details in the "Refine" step, and be sure to adjust your budget to cover all of the work.
If you're still unsure about posting your renovation, we can help! Just email us at firstname.lastname@example.org.
You can upload image files up to 10mb using the following formats: .jpg, .gif, .png, or .pdf.
If you're a property owner, you can go to your Project Settings to delete the project or User Settings to delete your account.
If you're a general contractor, you can email your Account Manager or GCteam@sweeten.com.
What Happens Next?
Yes - the Sweeten Team follows renovations and regularly checks in with homeowners and experts to make sure things are on track. We'll want to know that your expert matches have scheduled site visits and provided timely estimates. Maintaining transparency throughout the process helps Sweeten prevent obstacles that could slow down or complicate a renovation.
You and your contractor will work directly with one another to finalize and handle payment.
Just email us at email@example.com
You can view all payment transactions on the Transaction History tab on the Payments page of your Sweeten account.
If you have any concerns of potential security or fraud issues, please contact firstname.lastname@example.org or (888)996-0416.
Plaid is the service that we use to connect your checking or savings account to Dwolla, the payment processing service.
A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.
Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:
- Insufficient funds: There are insufficient funds in the sending bank or credit union account to complete the transaction.
- Frozen account: A bank or credit union account has been frozen.
- Other reasons: A bank or credit union rejects the transaction for some other reason.
If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.
If we ask for a photo ID:Additional information is needed to verify your identity. Please upload one of the following forms of identification:
- An unexpired, current, state-issued driver’s license or identification card OR
- An unexpired, current U.S. passport
If we ask for a bank statement:Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.
Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.
At Dwolla, we take protecting data seriously. Dwolla maintains compliance with the SOC 2 framework. This framework provides an independent, third-party assurance that we are taking the appropriate steps to protect our systems and your data. Learn more about Dwolla’s security practices here
If the invoice is still pending client action, you can cancel the invoice request from the specific project’s payment page. There will be a ‘cancel payment’ button. Once canceled, just create a new invoice with the changes you want.
Once the ‘cancel payment’ button is gone, that means that the client has already taken action to pay that invoice and you can no longer modify the request.