5 Steps to Hiring a General Contractor for Your Renovation

Knowing how to hire a contractor successfully takes patience, asking the right questions, and understanding your needs

lady discussing plan with general contractor

Why the right general contractor is important

Renovating can be a complicated process. However, the more you know about working with a general contractor, the better prepared you’ll be. While these professionals execute the labor of your renovation, they are also a collaborator to your dream home. Their team will be working in your space for several months. Because of this, you really want to be confident in knowing how to hire a contractor—the right one for your project.

Sweeten outlines the process—from what to look for, to the key responsibilities you can expect from your general contractor. Sweeten matches home renovation projects with vetted general contractors, offering guidance, tools, and support—for free.

Do you need a general contractor or a handyman?

The first step to starting your project is figuring out the scope of your renovation. Depending on the level of labor your project requires, you will either need a general contractor or a handyman (or DIY!). To decipher the difference, ask yourself the following questions:

  • Are you hanging things on walls, or taking down walls?
  • Are you re-grouting tiles, or replacing them?
  • Smaller projects to make repairs or patch-over errors are handyman-ready. On the other hand, large-scale projects that involve electric or plumbing will require a permit or inspection. In this case, a contractor with a state Home Improvement Contractor (HIC) license will be obligatory.

Determining labor for your renovation

For first-time renovators, figuring out what kind of labor is required for the project can be hard to determine. If you live in a co-op or condo, your alteration agreement may provide guidelines when hiring a general contractor. In other situations, checking your city’s Department of Buildings will offer information on the types of projects that require a permit. The most important thing to remember is that cutting corners with unlicensed workers is never worth the risk. It often leads to homeowners needing to pay extra to fix unfinished, subpar, or non-permitted work.

Doing the research to determine if you need the services of a general contractor is a crucial step in getting your project off the ground. Then the next step is finding the best contractor for your job.

Renovate to live, Sweeten to thrive!

Sweeten brings homeowners an exceptional renovation experience by personally matching trusted general contractors to your project, while offering expert guidance and support—at no cost to you.

Start your renovation

How to hire a contractor suited to your project

In the process of interviewing and hiring a general contractor, start by looking for someone with experience in your neighborhood and who has done similar work. This can help you narrow down the field from thousands of general contractors to just a handful of experienced professionals. Keep these questions in mind as you search:

  • Has the contractor done work in your neighborhood?
  • Has the contractor done similar work to what you’re looking to get done?
  • Can the contractor provide quality references and photos of past work?
  • Is the contractor licensed? (Working with an unlicensed contractor isn’t worth the risk!)

Don’t be afraid to ask to see some of their past projects in person or to speak to their past clients—at least two. General contractors in Sweeten’s network have completed transformational renovations with past clients who are still happy with the work years later. This indicates that the contractor’s work has held up over time. Sweeten matches homeowners to a selection of contractors based on location, budget, scope, and style for the job.

Once you’ve found someone you think would be a good fit for your project, take it one step further and make sure they’re a good fit for you. You’ll be working with this contractor for the duration of your project, so you should feel compatible! Here’s what to look for:

Are they communicative?

  • Make sure that you can trust your contractor to be responsive throughout the entire renovation process. Both parties will need to be on the same page, especially in terms of timeline.

Is it a good fit personality and style-wise?

  • First impressions do matter! The contractor should be able to understand and carry out your particular sense of style. Additionally, with the amount of time they’ll be spending in your home, look for someone who meshes with your personality.

Do they have recent and reliable references?

  • It’s important to review recent references for similar projects that your contractor has completed. You should be aware of the level of satisfaction of past clients. At Sweeten, our contractors have profiles that highlight past projects and client reviews to help you decide.

What does a general contractor do?

Your general contractor manages your project from start to finish, focusing on the following responsibilities:

  • Obtain proper licensing, insurance, and additional documents required by city, state, and specific to building needs
  • Review site conditions and all relevant documents and drawings in order to fully understand the project and generate a proposal and bid (the proposal is the plan and the bid is the proposed cost)
  • Specify the final scope of work, and schedule, and come up with a contract
  • Define the payment and deliverables schedules
  • Request and follow advice from the architects, engineers, or design team
  • Manage and coordinate general aspects of a project, like site requirements
  • Provide skilled labor, tools, equipment, and various services
  • Coordinate subcontractors and other trades required by the scope of work and oversee the quality of their work
  • Maintain schedule and communication with clients
  • Review project completion with the client and final payment

Asking general contractors for estimates (at least 3)

A contractor will partner with you to decide on:

  1. The final scope of work
  2. Materials
  3. Timeline
  4. The best form of communication, and how often they should check in with you
  5. Budget and payment schedule (make sure you have everything in writing)

Sweeten recommends getting 3-5 estimates from contractors to see where the price range falls. This also allows you to experience the different personalities and communication styles of the contractors. Who do you have the best rapport with? Who do you feel the most comfortable with? These factors will play a big part in your decision when hiring a general contractor.

Understanding estimates from general contractors

Bid leveling is a crucial step that will allow you to break down and compare the services the contractor can offer at each price point. This occurs once you have received estimates, or bids, from contractors.

For example, one contractor who gives a higher-priced bid may provide more individual services, like answering questions on the weekend or putting a mood board together for you. A comparative breakdown of the bids will reveal a clearer picture of what services you want as a renovator.

Sweeten offers free bid-leveling services to homeowners

New to renovating and unsure how to read bids? Sweeten provides a free bid-leveling call to all homeowners who use the service. Read all about Sweeten’s bid leveling and estimate comparison call. (You can also read up on this process with Sweeten’s guide to bid leveling.)

When you meet the contractors during site visits, be prepared with a list of questions to ask. Do not be afraid to speak up about what you want! That being said, be open to a contractor’s ideas and suggestions. The licensed contractor is a professional with a wealth of knowledge about construction and years of experience. This is their specialty, and they likely have answers to all of your questions.

Ready to hire a general contractor?

When you’re ready to get started on your home remodel, work with Sweeten to renovate with the best contractors.

Sweeten handpicks the best general contractors to match each project’s location, budget, scope, and style. Follow the blog for renovation ideas and inspiration and when you’re ready to renovate, start your renovation on Sweeten

You may also like

Renovate with Sweeten!


We’ll match you with vetted general contractors and offer support until your project is done — at no cost to you!

Start your renovation

Customer review 5.0


“I was able to source 4 contractors in a few days with Sweeten and was started on my project quickly.”

— Hagan R. from Atlanta, GA

Read more reviews —>
Start your renovation

Subscribe to our
renovation newsletter