We’re committed to protecting your investment
We are so confident in our process and our contractors that we offer $50,000 of renovation financial protection to all our renovators. After completing over 2000 successful home and commercial renovations, our confidence is based on experience, and on having the most trustworthy and professional general contractors in the business.
Let’s get started!
Thank you Sweeten for matching us with a great contractor and for allowing us to have peace of mind with your 50K insurance on the project.
— Bozhidar B. from Queens, NY
How does Sweeten’s Renovation Financial Protection work?
Valid for all projects posted to the platform prior to 5:00 PM EST on July 8, 2022.
Your Sweeten General contractor provides your first level of protection—
all Sweeten general contractors:
- Meet any state and local requirements for licensing.
- Carry required liability insurance.
- Provide at least a one-year warranty on their work.
In the unlikely event that you suffer loss or damage during your renovation, Sweeten will support you in finding resolution through the contractor, the contractor’s insurance, or your local court system.
If these approaches are unsuccessful, and if your loss fits requirements described below, Sweeten will reimburse you up to $50,000.
What’s Covered by Sweeten’s Renovation Financial Protection?
Sweeten’s Renovation Financial Protection covers losses due to the following:
- General contractor’s failure to complete work because of illness
- General contractor’s failure to complete work because of death
- General contractor’s failure to complete work because their firm becomes insolvent
- General contractor’s failure to complete work because they abandoned the project
- Property damage resulting from general contractor’s faulty work
What’s NOT Covered by Sweeten’s Renovation Financial Protection?
Here are examples of circumstances not covered by Sweeten’s Renovation Financial Protection:
- Project delays, material delivery delays, and related costs
- Payment disputes
- Legal fees
- Loss of materials, tools, or other property used on the job, whether owned by the homeowner or the contractor
- Loss of cash, cash equivalents, collectibles, artwork, jewelry, pets
- Personal liability claims
- Losses associated with additional projects beyond your original Sweeten project, or with changes to your project not documented in the most recent version of the contract submitted to Sweeten
- Losses associated with a project that was not awarded through Sweeten
Requirements include:
- You hired your general contractor through Sweeten.
- Your project has been “awarded” on our platform on or after 09/15/2020 and prior to the date of claim.
- You have made a good faith effort to resolve the dispute with your general contractor directly.
- You have engaged Sweeten to resolve the issue and made a good faith effort to follow our recommended process for resolution.
- You provide us with documentation supporting your complaint within one year of service completion (or, if no work was completed, within 30 days of your last attempt to resolve the issue with the professional). This must include:
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- If work has not started: proof of payment to the professional
- If your property was damaged or work was improperly executed: documentation showing the value of the damaged property or improperly executed function, with photos of the related property
- In either case: documentation of your attempts to resolve the issue with the professional
- You follow our resolution policies, work with us in good faith, and permit the professional to attempt to resolve the problem prior to contacting Sweeten and as reasonably requested by Sweeten.
- The Sweeten Financial Protection is subject to modification by Sweeten at any time. The terms in effect on the date you reported your project issue will apply to any claim you make related to the services at issue.
- Sweeten may require a W-9 from you prior to any resolution.
Frequently Asked Questions
You’re automatically enrolled when you hire a general contractor through Sweeten. This means you’ve hired a general contractor that we recommended to you, and shared a copy of your signed contract with us.. You can upload a signed contract through your dashboard on the Sweeten platform.
Absolutely not. We’re here to help you plan, to help you hire, and to offer any other support you need through to the end of the renovation. We’re always available to answer questions or help resolve problems.
In the unlikely event that you suffer loss or damage during your renovation, Sweeten will support you in finding resolution through the contractor, the contractor’s insurance, or your local court system.
If these approaches are unsuccessful, and the loss is due to the general contractor’s illness, death, company insolvency, project abandonment, or damage due to the contractor’s faulty work, Sweeten will reimburse you up to $50,000.