Frequently asked questions

Getting Started

Sweeten helps homeowners make sense of the home renovation process -- we are your personal renovation matchmakers! Tell us what you’re looking to accomplish in your home and we’ll introduce you to a selection of experts who have the right skills for your project, at your budget, and who are interested in and available for the job. All Sweeten expert matches are pre-screened members of our invite-only Sweeten Network.

No, Sweeten is much more than a list! At Sweeten, we actively customize expert matches for homeowners based on specific project criteria, and we provide customer support and online tools to make sure that each posted project represents a viable renovation plan with a realistic budget and timeline. From matchmaking through construction, Sweeten team members work closely with Sweeten experts to help them keep projects on track and moving forward.

Sweeten's focus is on transformative renovation projects. Generally speaking, this would entail home improvement projects starting around $10,000 and up, and that require professionals like general contractors, architects, interior designers, millworkers, or landscape designers. If you’re looking for a handyman, plumber, or electrican go to Porch. If you’re looking for inspiration images go to Houzz.

To get an idea of what transformative renovation projects look like, check out this Clinton Hill kitchen , this interior re-design , this backyard update , this Greenpoint roof deck , and this Williamsburg townhouse renovation.

Yes, Sweeten is currently only matching homeowners with renovation experts in New York City, but we’re excited to expand to other areas soon!

Each Sweeten expert must pass our rigorous application process before becoming eligible for an invitation to the Sweeten Network. Applicants are screened for characteristics including good communication, commitment to craft and their trade, dedication to customer service, and a transparent working process.

Nope! Because of the competitive nature of the construction industry, Sweeten experts can't afford to be any more expensive than their competitors which include other Sweeten experts as well as other local professionals who are not part of the Sweeten Network.

Sweeten experts are awesome, so we definitely recommend working with them! However, you are under absolutely no obligation to do so.

Sweeten is completely free to homeowners, however, we receive a small commission from Sweeten experts on any project awarded to them on our site.

Just like the saying, 'home, sweet home’ - we’re here to help you Sweeten your home!

Using the Website

Yes - feedback from our community is a central part of making sure you have what you need to select the right expert for your project. Every Sweeten expert has a profile page. After you post your project and get your potential matches, you can view information about each expert, check out photos from projects they have completed, and read reviews from past clients, all on the expert's profile page, before deciding to approve the match.

Sweeten experts must maintain consistently positive reviews to remain part of the Sweeten Network, so we collect regular feedback from homeowners who use Sweeten to help us keep our network strong.

Sweeten will provide you with a unique set of matches for each project you post, however, in most cases, multiple projects in your home can be done most efficiently by just one Sweeten expert. So, it's generally best to condense your projects into a single post, using the most significant portion of your project as a starting point. Specify the extra details in the "Refine" step, and be sure to adjust your budget to cover all of the work.

If you’re still unsure about posting your project, we can help! Just give us a ring at 212-671-1713 or email team@sweeten.com.

You can upload image files up to 5MB using the following formats: .jpg, .gif, .png, or .pdf.

What Happens Next?

Yes - the Sweeten Team follows projects and regularly checks in with homeowners and experts to make sure things are on track. We'll want to know that your expert matches have scheduled site visits and provided timely estimates. Maintaining transparency throughout the process helps Sweeten prevent obstacles that could slow down or complicate a renovation project.

You and your contractor will work directly with one another to finalize and handle payment.

Just give us a ring at 212-671-1713 or email team@sweeten.com.