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The Sweeten Standard for General Contractors


The Sweeten Standard is the high level that we hold our contractors to. We conduct a thorough screening process that goes beyond checking licenses to ensure we only select general contractors we’d recommend to our friends and neighbors, to help you create a space you love. Among the checkpoints:

Licensed & Insured

Sweeten experts must have the proper licenses and insurance as required by local and all other applicable laws. For instance, to join our NYC network, a general contractor must have a valid Home Improvement Contractor (HIC) license and pass the Department of Consumer Affairs background check.

Reference Checks

Sweeten personally reaches out to prior clients to understand each expert’s portfolio of work and get a feel for how they handle successes and setbacks. You can see candid references from real customers on each expert’s profile page.

Quality of Work

We conduct a thorough visual inspection of each expert’s past work, quality, and skill to verify alignment between the work they show and the work they’ve actually done.

Experience

We look exclusively for experts who have a long history doing the type of work our homeowners need. Experts must meet three criteria prior to matching: Demonstrated experience with your type of project, in your city, and at your budget.

Interviews

We personally interview every expert with the goal of answering some specific questions:

  • Do they communicate effectively?

  • Are they responsive to our team?

  • Do they exude professionalism and respect?

  • Do they exhibit passion for their craft?